This Privacy Policy explains how Ludixi ("we", "us", or "our") collects, uses, shares, and retains information when you use the website, community pages, dashboard, purchases, and the Ludixi app.
1. Information We Collect
- Account information: username, email address, password hash, avatar, role, and account status.
- Community and experience information: communities you join or manage, access requests, reports, moderation actions, news posts, experience activity, and related progress or unlock data.
- Purchase and billing information: purchases, subscriptions, billing status, and related payment records. Payment method processing is handled by Stripe; we do not store full card numbers.
- Ludixi app information: supported game installation details, Ludixi-managed experience files, launch and session events, Ludixi app presence, and related signals needed to run or secure experiences.
- Technical and security information: IP address, browser or device details, log data, security events, cookies, session information, and similar operational data.
- Support communications: information you send when contacting us, reporting issues, or requesting help.
2. How We Use Information
- To create and manage accounts, communities, access, and experiences.
- To authenticate users, secure sessions, prevent abuse, and enforce bans or moderation decisions.
- To process purchases, subscriptions, refunds, and other billing activity.
- To power community features such as requests, reports, achievements, and moderation workflows.
- To operate the Ludixi app and keep experiences synchronized and accessible.
- To improve reliability, investigate problems, and communicate important updates.
3. How We Share Information
We do not sell personal information. We share information only where needed to operate or protect the service.
- Community owners and moderators: they may see usernames, reports, access requests, moderation information, and experience-related activity needed to manage their communities.
- Stripe: for payment processing, subscription handling, billing events, and related fraud or compliance controls.
- Service providers: hosting, infrastructure, storage, security, and diagnostics providers acting on our instructions.
- Legal or safety reasons: where required by law, legal process, or to protect the platform, communities, users, or our rights.
4. Cookies and Session Technologies
We use cookies and similar technologies for sign-in, session continuity, security, remembering preferences, and operating community pages across Ludixi and its community subdomains. Some cookies are essential to the service and cannot be disabled without affecting core functionality.
5. Data Retention
We retain information for as long as reasonably necessary to operate the service, maintain records, enforce rules, resolve disputes, meet legal obligations, and protect against abuse. Retention periods vary depending on the type of information and the purpose for which it was collected.
6. Security
We use technical and organizational safeguards intended to protect information, including access controls, session protections, logging, and security hardening. No system is completely secure, but we work to reduce risk and respond to issues when identified.
7. Your Rights
Depending on your location, you may have rights such as access, correction, deletion, restriction, objection, or data portability. To request help with these rights, contact us at contact@ludixi.com.
8. Children
The service is not directed to children below the minimum age required by applicable law. If we learn that information was collected in violation of applicable law, we will take appropriate action.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the latest version and update date will be posted on this page. Continued use of the service after changes are published means the updated version applies.
10. Contact
Business Name: Ludixi
Email: contact@ludixi.com